This policy explains when a refund is available for readings bought from Beyond Horoscope28. Please read it before ordering.
Last updated: 6 August 2026.
What you are buying
Every Beyond Horoscope28 reading is a digital product. It is a personalised PDF report, prepared from the birth details you supply and delivered to your email address. Nothing is posted to you, so there is no shipping, tracking or physical return.
Digital goods and your cooling-off rights
Under South African consumer law, the general seven-day cooling-off right that applies to goods bought at a distance does not apply once a digital product has been prepared and delivered to you at your request. By ordering and receiving your report, you accept that the reading has been produced specifically for you and cannot be returned in the way a physical item can.
This does not remove your rights where something has genuinely gone wrong. Those cases are set out below.
When we will refund you in full
- Your report never arrived, and we cannot deliver it to you
- You were charged more than once for the same order
- You were charged but no report was ever produced
- The report you received was for the wrong person, or was built from birth details other than the ones you submitted
- The file we sent is corrupted or unreadable and we cannot supply a working replacement
In each of these cases, email us and we will either put it right or refund you in full.
When we will not refund you
The reading is symbolic material offered for reflection and entertainment. It is not a prediction, and it is not medical, legal, financial or psychological advice. We cannot refund a report because:
- You disagree with what the reading says
- The reading did not describe you in the way you expected
- Events did not turn out the way you hoped
- You changed your mind after the report was delivered
- You entered incorrect birth details yourself and the report was produced from them
If you realise you have entered the wrong birth details, contact us as soon as possible. If the report has not yet been produced we will correct it at no charge.
How to request a refund
Email beyondhoroscope28@gmail.com within 14 days of your purchase. Include the email address you ordered with and your order number, and tell us what went wrong. We will reply within 5 working days.
How refunds are paid
Approved refunds are returned to the original payment method through the payment provider that processed your transaction. Depending on your bank, it can take a further 5 to 10 working days for the money to appear in your account. We cannot refund to a different card or account from the one used to pay.
Contact
Beyond Horoscope28
14 Enterprise Street, Hamilton, Bloemfontein, 9301, South Africa
beyondhoroscope28@gmail.com